Hassle-Free Returns within 30 Days

We offer a 30-day return window from the date of delivery. If you're not completely satisfied with your appliance, you can return it for a full refund within 30 days—no questions asked. Simply contact our customer service team, and we'll assist you in processing your return.

Conditions for Return

To ensure a smooth return process, please make sure to meet the following conditions:

• Original Packaging: The appliance must be returned in its original packaging, with all manuals and accessories included.
• Unused Condition: Appliances should not be installed, connected, or used in any way before returning.
• Proof of Purchase: Please provide a copy of your receipt or order confirmation when making a return.

Exceptions to the Return Policy

While we aim to make returns as easy as possible, there are a few exceptions:

• Custom-Ordered Appliances: Unfortunately, we cannot accept returns for appliances that have been custom-ordered to your specifications.
• Open-Box Items: Items that have been opened and inspected but not used may be offered at a discounted price. These open-box items are not eligible for return.
• Clearance Items: All clearance items are final sale and cannot be returned or exchanged.

How to Make a Return

To initiate a return, please contact our customer service team via support@semplis.com. Our team will guide you through the return process and provide a return shipping label. Once we receive and inspect the appliance, your refund will be issued within 15 business days.

Our Commitment to You

At Semplis, customer satisfaction is our top priority. We are committed to offering a clear, transparent return policy so that you can shop with confidence. If you ever need assistance or have questions, our friendly customer service team is always ready to help.

Shop with Confidence at Semplis

We hope this information clarifies our return policy and provides peace of mind during your shopping experience. Feel free to explore our wide selection of home appliances, and rest assured that your purchase is covered by our hassle-free return policy.