FAQ
Frequently Asked Questions
General Information
Q: What products does Semplis offer?
A: Semplis specializes in high-quality home appliances designed to make your daily life easier. Our product range includes automatic soap dispensers, kitchen gadgets, home cleaning devices, and more, all created with the latest technology and sleek designs.
Orders and Delivery
Q: How can I place an order?
A: You can place an order by browsing our products on the website, adding your desired items to the cart, and proceeding to checkout. Follow the steps to enter your shipping and payment information to complete the purchase.
Q: What are the shipping options available?
A: We offer standard and expedited shipping options for all orders. You can choose your preferred shipping method during checkout. Shipping fees are calculated based on your location.
Q: How long will it take for my order to arrive?
A: Delivery times vary depending on your location and the shipping method you select. Standard shipping usually takes 3-7 business days, while expedited shipping takes 1-3 business days.
Q: Can I change my order after it has been placed?
A: Once an order is confirmed, we begin processing it immediately. If you need to make changes, please contact customer support as soon as possible. We'll do our best to assist you.
Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location.
Warranty and Returns
Q: What warranty does Semplis offer on its products?
A: Semplis provides a 6-month warranty for all our home appliances, covering defects in materials or workmanship under normal use. The warranty excludes damages caused by misuse, wear and tear, or external factors.
Q: How do I make a warranty claim?
A: If you experience any defects with your product, please contact our customer support through our website at www.semplis.com. Provide your purchase receipt and describe the issue you're experiencing. Our team will assist you with the claim process.
Q: How can I return my product?
A: If you are not satisfied with your purchase, you can return it within 30 days from the date of receipt. The item must be in its original, unused condition with all packaging intact. Please contact our customer support team to initiate the return process.
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via WhatsApp at +1 (917) 437-4892. We're available 24/7 to assist you with any questions or concerns. Simply click the link to start a chat with us on WhatsApp!
Q: How long does it take to receive a response from customer support?
A: We aim to respond to all inquiries within 24 hours during business days. However, response times may vary depending on the volume of requests.
Q: Do you offer any membership benefits or discounts?
A: Yes! We offer exclusive discounts and promotions to our registered customers. Be sure to sign up for our newsletter or create an account to stay informed about upcoming sales and special offers.